General Contact

If you have a question or suggestion, we would love to hear from you! Please send all non-urgent inquiries to info.us@joolz.com or call us at 1-844-656-1699.

 

After Sales Support & Warranty Inquiries

You can contact us by emailing service.us@joolz.com, or call our Customer Service team at 1-844-656-1699.
We are available to assist you  Monday – Friday between the hours of 9.00 AM – 5.00 PM Eastern time.  If we are unable to answer the phone, please leave a message with your contact details.  To help speed up our request response, please send an email to service.us@joolz.com  with the below information:

  • Where did you purchase your Joolz stroller?
  • What model and color did you purchase?
  • When did you purchase the Joolz stroller? (If you have an invoice or a receipt, please attach it to your e-mail)
  • Please provide the serial number. (This can be found near the under storage basket for the Geo², underneath the under storage basket for the Hub and Day³)
  • Please describe the issue and send any images and/or video of the issue that can help us assess it.
  • Is your Joolz registered for the 2 year or lifetime warranty?  (this is done via our website)

 

Press Inquiries

For press inquiries, brand and influencer partnerships please contact: marketing.us@joolz.com

 

Wholesale Account Openings

JOOLZ USA distributes the USA region and we partner with West Coast Kids for the Canadian region. If you would like to carry Joolz at your retail store or website, please contact: sales.us@joolz.com